Plan your visit. Feel prepared.

Please contact us with your diagnosis, the reason for your visit and your questions. We’ll explain how to share your records and whether translations are needed. Our medical team may need further information or tests before advising whether an assessment or treatment is appropriate.

• Confirm your appointment date, clinician, location and arrival time with us.
• We’ll discuss the expected assessment schedule and whether further visits may be needed.
• Please discuss timing with us before making non-refundable bookings.

• A diagnosis summary and relevant medical or surgical history.
• Recent laboratory results, imaging reports and available image files.
• Current medications, doses, allergies and previous adverse reactions.
• Your regular doctor’s contact details and relevant discharge summaries.
• If applicable, dialysis records, transplant information or implanted-device documentation.

Contact us to confirm which records we need for your case. Please keep accessible digital copies and bring a printed summary.

Check requirements for your nationality, passport, purpose of travel and planned length of stay with the relevant Thai embassy or consulate. Check the rules for companions separately.

• Thai e-Visa official website (opens in a new tab)
• Thailand Digital Arrival Card — official guidance (opens in a new tab)

An appointment confirmation does not itself establish permission to enter Thailand. Follow the current official requirements and submission instructions.

Discuss your itinerary with your treating clinician, especially if your condition has changed or you have recently been hospitalized. Ask your airline about medical documentation, oxygen, mobility assistance and equipment requirements where relevant.

• Carry medicines in your hand luggage, in their original labelled containers, with prescription copies.
• Plan enough medicine for the trip and possible delays; check destination rules for your medicines.
• Discuss dose timing across time zones with your clinician.
• If you need dialysis, coordinate destination sessions with your dialysis team well before travel and confirm records have been received.

Keep your existing treatment plan unless your treating clinician advises otherwise. Discuss fluid, diet and activity needs individually.

• Contact us for an estimate and clarification of consultation, test, procedure, medication and follow-up costs.
• Please confirm accepted payment methods and any deposit requirements with us.
• We can clarify the applicable cancellation, rescheduling and refund terms before you pay.
• Ask your insurer about pre-existing conditions, overseas care, the specific proposed treatment and emergency coverage.
• Budget separately for flights, accommodation, transport, companions and unexpected extra nights.

Your initial estimate may change after assessment. Please discuss updated costs with us before agreeing to further care.

Long periods of sitting can increase the risk of blood clots. Move your legs regularly and walk when safe and appropriate for your condition. If you have limited mobility, a previous clot or recent surgery, discuss a personal prevention plan with your doctor before travelling.

Follow your prescribed medication plan. Compression stockings or additional medication should be discussed individually with your clinician.

• CDC guidance on blood clots and travel (opens in a new tab)

Keep following the diet and fluid plan agreed with your treating team. If you have heart failure, kidney disease or receive dialysis, your fluid needs may differ from general travel advice.

Plan access to suitable meals and discuss any medication timing changes with your doctor. Please tell us about relevant care requirements before your visit.

Arrange assistance with your airline before departure. Confirm approval requirements for oxygen, medical devices, batteries and other equipment rather than waiting until check-in.

Keep device information and any requested medical documentation accessible. Let us know about needs that may affect your appointment or onward transport.

Check whether your flight arrives at Suvarnabhumi or Don Mueang Airport. Contact us for your appointment address, building, floor, map pin and contact number.

• Confirm onward transport, meeting point and estimated cost.
• If you need transfer assistance, contact us to confirm availability, the provider and any charges.
• Please let us know promptly if a flight change affects your appointment, and keep our contact details accessible.
• Allow time for immigration, baggage collection and Bangkok traffic.

Choose accommodation based on travel time to appointments, accessibility and your care needs. Confirm lift access, bathroom facilities, meal options and flexible booking terms where relevant.

Please contact us if you would like to discuss accommodation options. We’ll clarify what assistance is available. If a companion is joining you, confirm appointment access and any visitor arrangements with us, and tell us whom you authorize to receive your medical information.

Tell us about your preferred language, wheelchair requirements, hearing or visual access needs and any assistance with daily activities. We’ll discuss available support, booking requirements and any associated charges.

Airport assistance, transport assistance and clinical support are separate arrangements; confirm each with the relevant provider.

Contact us to confirm which identification and registration documents to bring and when to arrive. Please bring your records, medication list and questions.

Our clinician may review your history, examine you and discuss further investigations. We’ll explain proposed tests; please ask about their purpose, cost and when results will be available.

• What is the goal of the proposed intervention?
• Which evidence applies to your diagnosis and the exact procedure?
• What are the uncertainties, possible risks and established alternatives?
• How will it fit with your existing medication and specialist care?
• How will outcomes be assessed and what follow-up is expected?

We want you to understand your options before deciding. Please take time to ask us questions. Our assessment may find that a proposed treatment is not appropriate for you.

Please confirm your appointment times and preparation instructions with us. We’ll discuss contact arrangements and whether a companion is needed after any agreed procedure. Ask us how to seek help outside opening hours.

Follow the individual instructions we give you. Do not stop medication, fast or change your usual treatment unless your treating clinician has instructed you to do so.

We’ll discuss the preparation relevant to your agreed procedure. Please tell us about all prescription medicines, over-the-counter products, supplements, allergies and previous reactions to treatment or anesthesia.

• Confirm whether fasting is required and the exact instructions.
• Confirm whether any medication changes are needed, including blood thinners and diabetes medication.
• Discuss smoking, alcohol and any procedure-specific preparation with your treating clinician.
• Confirm companion, transport and recovery arrangements.

Do not stop medication or follow a generic fasting timetable. Follow the instructions given for your own care.

We want you to understand your options. Please ask us to explain information in language you understand, tell us if an instruction is unclear and let us know if you would like a companion involved in discussions.

You can ask about alternatives, request time to consider a decision and discuss obtaining another medical opinion. Tell us whom you authorize to receive information about your care.

We’ll discuss travel readiness in the context of your condition, assessment and any treatment received. Your departure timing is individual. Please also confirm any medical documentation requirements with your airline.

Keep bookings flexible where possible and confirm any needed assistance for the return journey.

• Consultation or discharge summary and copies of relevant results.
• An updated medication list and any prescriptions.
• Written care instructions, including symptoms that need urgent review.
• Follow-up timing and the appropriate contact route.
• Invoices or other documents needed for your insurer.

Before you leave, we’ll discuss who will provide follow-up, when it should happen and the available format. Please confirm any remote consultation arrangements and costs with us.

Share relevant reports with your regular doctor. If you receive dialysis or other ongoing care, coordinate your return schedule with your usual team.